2. Listen

Listen to the survivor. Let them tell their story, vent and express their feelings.

2.1 Ethics of Confidentiality
2.1.1 Privacy, Confidentiality and Privilege
2.1.2 Personally-Identifying Information
2.1.3 Consequences of Confidentiality Breaches
2.1.4 Confidentiality and Victim Blaming
2.1.5 Safely Disclosing Information with Releases and Waivers
2.1.6 Self-Harm and Suicidal Tendencies
2.1.6.1 Evaluating the Risk of Suicide

2.2 Introducing Yourself to the Survivor
2.2.1 Active Listening: Part 1
2.2.2 Active Listening: Part 2
2.2.3 Building Assertiveness
2.2.4 Personal Boundaries
2.2.4.1 Examples of Crossing Boundaries
2.2.4.2 Alternatives to Crossing Boundaries
2.2.5 Communicating by Phone and Email
2.2.6 Basic Helpline Skills (The ABC Method)
2.2.6.1 A: Achieving Contact
2.2.6.2 B: Focusing on the Issue
2.2.6.3 C: Coping with Problems

2.3 Culture, Diversity and Inclusion
2.3.1 Cultural Competency
2.3.2 Cultural Communication Styles

2.4 Communicating with Diverse Populations

2.5 Special Considerations
2.5.1 Drug-Facilitated Sexual Assault
2.5.1.1 Warning Signs of Drug-Facilitated Sexual Assault
2.5.1.2 Alcohol and Drug-Facilitated Sexual Assault
2.5.1.3 Context of Drug-Facilitated Sexual Assault
2.5.1.4 False Beliefs about Drug-Facilitated Sexual Assault
2.5.1.5 Types of Drug-Facilitated Sexual Assault
2.5.1.6 Risk Reduction Strategies
2.5.2 LGBTQIA Survivors
2.5.2.1 Sexual Orientation and Gender Identity
2.5.2.2 Supporting LGBTQIA Survivors
2.5.3 Child Sexual Abuse
2.5.4 Adolescent Survivors
2.5.5 Human Trafficking
2.5.6 Campus and University Survivors
2.5.7 Indigenous and Native Survivors
2.5.8 Survivors with Disabilities
2.5.9 Survivors with Mental Health Issues
2.5.10 Homeless Survivors